Hello!? It's me, the Customer! Anybody home?

Today I didn't have to pose as a customer...I really WAS the customer, or so I thought. I entered a local branch of Anybank, Int'l. One of those "too big to fail" banks. I have to sign in when I enter to wait in the queue to see one of the customer representatives. There was nobody else waiting, so I signed in, took a seat. I noticed that the colorful, smiley, "hello" sign....the brainchild of someone who felt welcoming the customer was a good idea, was facing me.... backwards.....but, hey, someone made an effort even if they were in the design department far away from the front line! There was a lack of recognition of me by any other human in the branch....no acknowledgement that I had walked in the door. The Branch manager emerged from her office a few minutes after my arrival, another customer still in her office. I expected, when she walked by me, a brief bit of eye contact or a validation that I wasn't invisible, a comment about her being with me as soon as she could, but none of that....no communication, verbal or body language that I was anything other completely invisible in the chair I occupied. The other customer representative was busily talking about some personal matter on the phone. 17 minutes later she hung up and I fully expected her to beckon me to her desk. But no....she evidentally had some paper work to do that seemed more important, nor did she give an indication that she saw me sitting there. At this point there were now 6 of us waiting for some acknowledgement that we were in the waiting area wishing to be seen by a bank represenatative. The tellers, none of whom were occupied, but in whose vision we all were, were obviously NOT cross-trained to acknowledge customers who were waiting. After 27 minutes of no acknowledgement, I took the 50k I wanted to put into a CD around the corner to a community bank.